Cancellation and Refund Policy

Cancellation and Refunds

At myfantasycoutry, we strive to ensure a seamless and enjoyable experience for all users. This policy outlines our guidelines regarding cancellations and refunds to provide clarity and transparency.

Cancellation Policy

Users have the ability to cancel their account or subscription at any time. To initiate a cancellation, please contact our support team using the contact options available on our website or app. While we aim to process cancellations swiftly, some services may remain active until the end of the current billing cycle or subscription term.

Refund Policy

Refunds may be granted under specific circumstances as outlined below:

  • Subscription Refunds: If you cancel your subscription, you might be eligible for a partial refund based on the unused portion of your subscription period. Refunds are typically processed within a reasonable timeframe after receiving the cancellation request.
  • In-App Purchases: Refunds for in-app purchases are subject to our review and approval. If you experience any issues with a purchase or believe you qualify for a refund, please provide our support team with detailed information regarding the transaction.
  • Technical Issues: If technical difficulties prevent you from accessing our services, please report the issue to our support team. Following an investigation, we may offer a refund or an alternative solution if deemed appropriate.

Please note that certain fees or charges may be non-refundable. We reserve the right to deny refund requests that do not comply with our policy or in cases of misuse of our services.

Requesting a Refund

To request a refund, please reach out to our support team with the following information:

  • Your account details or order number.
  • The reason for your refund request.
  • Any relevant supporting documentation or screenshots, if available.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your understanding as we work to address your concerns.

By using our services, you acknowledge that you have read and understood this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates reflected on this page.